Kings of New York

FIDI Focus (FF): Please tell us about your local market Samir Shah (SS): Earthrelo is based in New Jersey, with its corporate headquarters minutes from the major seaport and airports of New York, working alongside a FIDI-affiliated Branch in Los Angeles.

Our strategic presence in two of the busiest cities of the US gives us a competitive advantage and direct access to major business hubs, including New York, Boston, Washington, DC, Los Angeles and the San Francisco Bay area. Our locations have played a significant role in the company’s growth over the past decade.

FF: What are the most popular destinations for transferees from the US?

SS: The most popular domestic destinations include:

• New York City: As a global hub for finance, media and culture, New York City attracts transferees taking up career opportunities and looking to enjoy the vibrant lifestyle.
• San Francisco Bay area: Well known for its tech industry and innovation, the Bay area attracts transferees involved in technology and start-ups.
• Los Angeles: With its thriving entertainment industry, Los Angeles attracts transferees from the media, entertainment and creative fields.
• Washington, DC: As the country’s capital, DC attracts transferees working in government, policy and international organisations.

Internationally, popular destinations for transferees from the US include:

1. London, UK: London is a significant financial hub, with diverse industries, so we are serving transferees
   in finance, consulting, and various professional services.
2. Tokyo, Japan: A major global city with opportunities in technology, automotive and finance, Tokyo is attractive for transferees seeking international experience.
3. Shanghai, China: Known for its rapid economic growth and opportunities in manufacturing, technology and finance, Shanghai is a hub for business in Asia.
4. Sydney, Australia: With a high quality of life and opportunities in finance, healthcare and technology, Sydney appeals to those looking for a blend of career growth and lifestyle.

FF: Can you tell us how your market has evolved and how Earthrelo has adapted?
SS: Our industry has seen several recent developments driven by technological advancements, sustainability initiatives, regulatory changes, and shifts in consumer expectations. We believe that it is very important to invest in the latest technology, such as mobile apps for surveys, online platforms for management of quotes and bookings, and real-time tracking of shipments. We use customised customer relationship management software called QuellMove.

We also invest in sustainability initiatives, using eco- friendly packing materials, optimising transportation routes, and offering carbon-offset options for customers. We also encourage our office staff to work remotely regularly, to promote their work/life balance and reduce vehicle use for commuting.

FF: Why did Earthrelo decide to join FIDI – and how did you find the FAIM process?
SS: As Earthrelo completed 10 successful years in the international moving industry, we felt the need to put a sustainable growth plan in place. I decided to join FIDI to enhance our international moving services and credibility. I felt that membership would help us adhere to strict quality standards and ethical business practices, which is crucial for customers who entrust their belongings to us for international relocation.

We found the FAIM certification process rigorous, but beneficial. It involved thorough audits of our operational procedures, financial stability checks, and customer satisfaction levels. It increased our confidence in our team as well as our internal processes.

FF: What are your plans from here?
SS: In the next five years it is to grow our corporate and RMC business, and become one of the most reliable partners for our agents around the world.